Project record / Layout 04

Telista Sahayak

Telista Sahayak is a patient-awareness assistant designed to answer natural-language questions about high blood pressure and email potentially adverse queries to Lupin.

Client: Lupin
Field: Patient awareness
Focus: healthcare WhatsApp chatbot development

Telista Sahayak WhatsApp patient-awareness conversation screens

01 / Context

The product and the work around it.

Telista Sahayak is a patient-awareness assistant designed to answer natural-language questions about high blood pressure and email potentially adverse queries to Lupin.

The need

Patients needed a familiar way to ask basic awareness questions. The workflow also required a separate path when a query might describe an adverse event rather than an ordinary information request.

Who it served

Patients seeking high-blood-pressure information and the client team receiving escalated adverse queries.

02 / Workflow

How the product moved the work.

The core path described by the retained project record.

01
Ask in natural language
A patient submits a question through the WhatsApp conversation.
02
Receive awareness information
The assistant responds to queries within its information scope.
03
Escalate adverse queries
A query considered adverse triggers an email to the client rather than remaining only in the automated flow.

03 / Delivery

What Outworld delivered.

The escalation path is as important as the answer path. The product distinguishes ordinary patient education from a query that needs client attention.

01WhatsApp auto-answering bot
02Conversation design
03Adverse-query escalation
04Management dashboard

What the portfolio verifies.

The portfolio verifies the patient-awareness purpose, natural-language interaction, email escalation, conversation design, and dashboard. It mentions broad engagement and an award but supplies no verifiable name, date, or metric, so those claims are omitted.

This historical project is evidence of shipped product work. It is not presented as proof of Outworld’s current AI-agent delivery unless the record explicitly supports that claim.