Project record / Layout 04

WA Multi Agent Chat Panel

The WA Multi Agent Chat Panel lets sales or support team members manage and respond to customer chats from a single WhatsApp company account.

Client: Aladdin Inc.
Field: Customer communication
Focus: WhatsApp shared inbox development

Portfolio view of the WhatsApp multi-agent sales and support chat panel

01 / Context

The product and the work around it.

The WA Multi Agent Chat Panel lets sales or support team members manage and respond to customer chats from a single WhatsApp company account.

The need

One company account can serve many customer conversations, but the work belongs to a team. The system needed to make a shared channel usable by multiple sales or support operators.

Who it served

Sales and support teams responding to customers through a shared WhatsApp company account.

02 / Workflow

How the product moved the work.

The core path described by the retained project record.

01
Receive a customer chat
A message arrives through the company WhatsApp account.
02
Manage it as a team
Sales or support operators access the conversation from the shared panel.
03
Respond and record conversion context
The team replies while conversion data can move through the connected integration.

03 / Delivery

What Outworld delivered.

A shared inbox changes ownership from one phone to a team workflow. The panel needs to preserve conversation context while making the company account operable by several people.

01Product design
02Web application development
03Shared WhatsApp inbox
04Third-party conversion-data integration

What the portfolio verifies.

The portfolio verifies design, development, and third-party integration for conversion data. It does not state dates, assignment rules, permissions, integration providers, usage, or outcomes.

This historical project is evidence of shipped product work. It is not presented as proof of Outworld’s current AI-agent delivery unless the record explicitly supports that claim.